Terms of Service
Version 1.0 · Effective July 13, 2026
In plain English
The rules for using this website and the Owlsight platform. If you're a paying customer, your signed agreement (the MSA) governs — this fills the gaps and covers everyone else.
1. Agreement
These Terms govern your use of https://owlsight.app and the Owlsight platform. By using either, you agree to them. If you don't, don't use them.
If you have signed a Master Services Agreement or Statement of Work with us, THAT AGREEMENT CONTROLS wherever it conflicts with these Terms. These Terms fill the gaps and cover people who are just reading the site.
2. What we provide
Owlsight is a technology partnership delivered through software. Depending on what you have bought, that may include a website, the business platform, the mobile app, setup and training, monthly business consulting, and custom development.
CONSULTATION IS INCLUDED IN THE SUBSCRIPTION. CUSTOM DEVELOPMENT IS QUOTED SEPARATELY. If you're not sure which side of that line something falls on, ask before we start, not after.
3. What you own
This is the part most software companies bury, so we'll put it near the top.
- YOUR DATA IS YOURS. Every record you put in, and everything the system derives from it.
- YOUR INFRASTRUCTURE IS YOURS. Your Supabase project, your Sanity project, your Stripe account, your domain. They are in your name and billed to you.
- YOUR WEBSITE CONTENT IS YOURS.
You can export any of it at any time, and you do not need our permission — it is not in our account.
4. What we own
The Owlsight PLATFORM — the source code, the design, the trade-specific logic, the trademarks — remains ours. You get a license to use it for as long as your subscription is current: revocable, non-exclusive, non-transferable, and not sublicensable.
Client-owned infrastructure does not mean open source. You own the database; we own the software that reads it.
You may not copy, resell, sublicense, reverse-engineer or white-label the platform, or use it to build a competing product.
5. Your responsibilities
- Keep your login credentials secret, and tell us straight away if they're compromised.
- Make sure the data you put in is accurate, and that you have the right to put it there.
- If you use the platform to contact your own customers — email, SMS, the portal — YOU are responsible for having their consent. See our SMS Terms; this is the one that carries statutory damages.
- Pay your invoices.
6. Acceptable use
Don't use Owlsight to break the law, harm people, or ruin it for everyone else. The specifics are in our Acceptable Use Policy, and they're the obvious ones.
7. Payment
- Subscriptions are billed monthly in advance unless your SOW says otherwise.
- Custom development is quoted and invoiced separately.
- Fees are non-refundable except where the law requires otherwise or we've said otherwise in writing.
- A FAILED PAYMENT DOES NOT SWITCH YOUR BUSINESS OFF. It gets you a phone call. We reserve the right to suspend the paid modules for a genuinely delinquent account, but we will not lock you out of your own customer records over an expired card, and we will talk to you first.
8. The software is a tool, not a guarantee
Owlsight includes features that touch regulated work — refrigerant leak rates, backflow certification clocks, panel hazards, load calculations. THESE ARE AIDS TO YOUR JUDGMENT, NOT A SUBSTITUTE FOR IT, AND NOT A COMPLIANCE SERVICE.
Read the Compliance & Regulatory Disclaimer. It is short, it is important, and it is the difference between a tool that helps you and a promise we never made.
9. AI features
AI output is generated by a model. It can be wrong, and it can be confidently wrong. Review anything it produces before you send it to a customer, put it on an invoice, or rely on it for a decision that matters. You remain responsible for what goes out under your name.
10. Warranties, and the absence of them
We will provide the service with reasonable skill and care, and we mean that. But the platform is provided "AS IS" and "AS AVAILABLE". To the fullest extent the law allows, we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that the service will be uninterrupted, error-free, or that it will meet every expectation you had.
11. Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY LAW, OWLSIGHT WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATING TO THE SERVICE — EVEN IF WE WERE TOLD SUCH DAMAGES WERE POSSIBLE.
OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.
IN PARTICULAR, AND WITHOUT LIMITING THE ABOVE: WE ARE NOT LIABLE FOR FINES, PENALTIES, CITATIONS OR ENFORCEMENT ACTION ARISING FROM YOUR REGULATORY OBLIGATIONS, OR FOR ANY CLAIM ARISING FROM MESSAGES YOU SENT TO YOUR OWN CUSTOMERS.
Some states don't allow these exclusions. If yours doesn't, they apply to you only as far as that state permits.
12. If we cease trading
Our homepage says: "If we vanished tomorrow, your business would still be running on Monday." We meant it, so here it is in the Terms rather than only in the marketing.
IF OWLSIGHT PERMANENTLY CEASES TO OPERATE, THE LICENSE GRANTED TO YOU FOR THE PLATFORM CONVERTS TO A PERPETUAL, ROYALTY-FREE LICENSE for your own internal business use, for as long as you want it. Your infrastructure is already yours; this makes sure the software running on it stays yours too.
It does not become open source, and it does not become resellable. It just doesn't stop working because we did.
13. Termination
You can cancel at any time under the terms of your agreement. We can terminate for material breach, non-payment after notice, or use that puts other customers or the public at risk.
On termination, your access to the paid platform ends — but YOUR DATA AND YOUR INFRASTRUCTURE REMAIN YOURS, and we will help you export or hand over the accounts. We will not withhold your business records as leverage over a commercial dispute. Ever.
14. Governing law
These Terms are governed by the laws of the State of Nebraska, without regard to its conflict-of-laws rules. Disputes go to the state or federal courts located in Nebraska, and we each consent to that.
15. Changes
We may update these Terms. The version and effective date at the top tell you which one is live. Material changes get notice before they take effect.
16. Contact
Owlsight
hello@owlsight.app
Something here unclear, or wrong? Tell us — we would rather fix it than have you agree to something you didn't understand. Get in touch.